My Office Network Crashed in Dubai — Here’s How a Local IT Expert Got Us Back Online

It was an ordinary Tuesday morning in our office in Dubai, the inbox was flowing in, the teams were working remotely, and the telephone calls with clients were one after another. There was an abrupt cut-off of the internet. Initially we assumed it was a small outage. However, within few minutes, the whole office network crashed down. No access to emails, no shared files within the company, no communication tool.

Early Difficulties Which Failed:

As with any other team, we experimented with the basics:

• Reconfigured the switches and the router
• Contacted our ISP on the latest on outage
• Attempted mobile data tethering

However, it was not that easy. There were IP clashes, some machines failed to identify the server and our cloud applications were serving connection errors. It was not just a simple Wi-Fi hitch, but a network meltdown.

Instead we required an expert, not intermediate assistance and hotline problem solving. There was an urgent need to have on-site IT support in Dubai.

How to Locate a Local IT Support Service:

We pressed the search key on Google and entered the word: urgent IT support in Dubai and the result was UAE Technician. Their reviews on the Google were very good, and many of their customers said that they had fast services, competent engineers, and a reasonable price. The good news is that? They had guaranteed the same-day service and even 1-hour response time on business clients.

We phoned their hot-line. One of their technicians was on the phone in a second and they noted the problem and assured that somebody will come to us in 90 minutes as an expert.

In 50 they landed.

Diagnosis and Action: What did the Technician Do?

The technician arrived with his laptop, tools and cables and most importantly, with a proper process. This is the way in which he went to work at the problem:

1. On-the-fly Network Mapping
He was drawing a schematic of our existing infrastructure: router, switch, firewall, networked equipment, and reliance on the cloud. In 15 minutes, he recognized IP address conflict situations, unreliable firmware, and incorrectly configured firewall which led to the looping of the internal traffic.

2. Switch and router Analysis
The switch was overloading because it had too many connected devices and was not segmented properly as well as the firmware of the router was old.

3. DNS and DHCP TEST
He realized that our DHCP was failing to allocate correct IPs to some of our endpoints and as a result we were getting a number of disconnects.

4. It is currently unable to fix and reboot.
He did an update of the firmware, re-configuration of the DHCP, given static IP addresses to important machines (such as our server system and printers) and rebooted the network in a methodic process.

In less than an hour 90 percent of systems were online once again. Access to the files re-emerged. Email worked. Cloud tools were in action.

That Made UAE Technician Special:

Quick reaction to our emergency: It took only an hour before a technician could be physically at our place after the call.

Qualified Workers: Not only was the technician a generalist but he knew networking and posed the correct questions.

No Minutes to Spare: He did not lose time guessing. He also recognized the issue fast and addressed it logically.

Clear Fees: Charges were clarified to us before the diagnosis and assistance on site had been carried out, AED 350 would be charged. There are no unexpected expenses.

Customer-Oriented Service: He was not only able to resolve the problem, he even tuned our network and offered us clues on how to avoid future failures.

Post-Repair Recommendations:

When all was back on-line, the technician sent me a plain document on precautionary reminders:

• Plan the updating of the router and switch firmware once every 3 months
• Put important devices under static IPs
• VLANs can be created so as to alleviate overload on the network
• Save your firewall configuration on the outside
• Perform network health check-up on a 6 monthly basis

He also quoted a one-year IT support by visiting four times a year plus remote and emergency retreat calling.

The impacts in business are:

Prior to the repair, our group was in a stalled condition of almost 3 hours: the deadlines of the clients were at stake, no communication was possible, and our image was at risk. Without UAE Technician we would have spent the entire day on downtime had we not come in time.

They responded and performed so fast with only a phone call that we were up and running again in 2 hours after the crash due to their promptness and technical expertise.

Every business in a city like Dubai cannot afford to go out of business, that is why it is very very important to have a local IT support partner. UAE Technician showed me that they are not another service agency; they are the saving grace when your technology goes bad.

Final Thoughts:

It is not unusual that network crashes occur and there is also no doubt about the panic occurring in case of a crash. However, it is more important how soon and efficient you can recover. UAE Technician made a bad experience pain free simply because of the level of expertise.

Whenever your office in Dubai experiences any type of IT failure- don not wait and experiment. Hire experts who have a feel of the sense of urgency and the complexity of technologies infrastructure.

That partner is the UAE Technician. Now they can be found on our speed dial 045490505.