Thousands of music lovers still waiting for concert refunds

For a twelvemonth and half, euphony fans person been struggling to get refunds.

For Tom Relly, it was respective 100 dollars worthy of tickets to a canceled Foo Fighters concert.

"They are a beauteous large business, and we are conscionable small radical who privation our wealth back," helium said.

In Diedre Perlmutter's case, it was a postponed Cher performance.

"Now they are not refunding thing due to the fact that it has not been canceled," she said.

Mike Kramer is astatine his wit's extremity trying to get answers astir his tickets to a shot match.

He tried calling, but says, "the signaling level retired said we are not providing immoderate telephone enactment astatine this time."

Third-party summons sellers whitethorn not person wealth to give

The bully news: Ticketmaster is present refunding tickets to events canceled successful 2020 and 2021.

But millions of radical similar Kramer are dealing with third-party summons sellers that each person antithetic policies.

Michelle Couch Friedman, who is with the nonprofit user radical Elliott Advocacy, says there's thing incorrect with resellers until it comes to refunds.

"Any clip you are putting a 3rd enactment betwixt you and your purchase, you are adding a furniture of trouble if determination is simply a occupation later," she said.

Many concertgoers did not adjacent recognize they were buying from a third-party summons broker, which ne'er adjacent had the tickets.

"When the concerts oregon events are being canceled, the refunds are going to those radical who were the archetypal summons holder," Friedman said.

That means a third-party purchaser whitethorn ne'er person a refund.

What you tin do

There are immoderate things radical tin bash to support themselves erstwhile buying performance tickets oregon requesting a refund.

Elliott Advocacy suggests:

• Buy straight from Ticketmaster, if possible.
• Be cautious Googling for Ticketmaster. That often takes radical to third-party sites, which wage to person the apical listing.
• Can't scope a human? Email the summons tract oregon usage Twitter.
• File a ailment with the Better Business Bureau.

Finally, customers tin quality the complaint done their recognition card, but if the refund is already successful the works, Elliott Advocacy says that could really muck things up, and get them nowhere.

So usage a recognition paper quality arsenic a past resort, truthful you don’t discarded your money.

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