Apple is killing Google in one key area

2 years ago 254

After a disastrous Pixel 6 pre-order experience, Jack Wallen shares his thoughts connected what Google tin larn from Apple.

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Google Pixel 6

Image: Google

The Pixel 6. The specified notation of the sanction gives maine adjacent parts excitement and frustration. I haven't been truthful excited for the merchandise of a telephone successful a precise agelong time, portion simultaneously feeling arsenic though I mightiness everlastingly shingle my caput astatine however a merchandise went down. Google perfectly failed the merchandise of its latest flagship phone, the Pixel 6, which should spell down arsenic a historical shame (at slightest wrong the realm of the tech sector), but volition hardly registry arsenic a blip connected the radar of consumers astir the world.

Let maine explain.

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The time of the Pixel 6 merchandise was upon me. I watched the Google lawsuit due to the fact that I had to study connected the details of the caller phone. During the event, I shifted betwixt the Google speakers and the Play Store, hoping I could beryllium 1 of the fortunate ones to pre-order the nonstop Pixel 6 I wanted.

I don't retrieve astatine which constituent it happened, but Google unlocked the metaphorical doors and allowed radical to commencement pre-ordering the Pixel 6.

In theory.

What unfolded was an implicit catastrophe for Google.

I attempted to spot the telephone successful my buying cart, lone to person a 500 error. At first, I thought it was that Google hadn't really made the pre-orders officially disposable and I conscionable needed to treble down connected my patience. But the mistake persisted.

And past morphed.

And past returned.

Eventually, the mistake vanished, lone to uncover astir of the devices had already sold out. I was capable to yet spot a 128Gb unlocked instrumentality (not the telephone I was hoping for) successful my buying cart, lone to person yet different error.

I kept astatine it. No luck. I did immoderate speedy searching to observe the occupation was global.

SEE: Why I'm not buying the caller MacBook Pro (and possibly you shouldn't either) (TechRepublic) 

This was an embarrassment.

The institution that is expected to beryllium the bosom of everyone's net acquisition couldn't present connected a elemental e-commerce solution connected what should person been 1 of its biggest releases to date.

At immoderate point, the woman and I had to tally immoderate errands. I asked her to drive, truthful I could proceed trying to get Google to instrumentality my wealth (this clip connected my Pixel 5) yet the institution persisted successful failing to bash so.

It wasn't until I got location and tried again (some 3 hours aft the lawsuit was over) that I was capable to get the telephone into the buying cart and marque the purchase.

Once this lawsuit was over, it gave maine clip to bespeak connected my acquisition and akin experiences with erstwhile Pixel releases. A decision was drawn.

Apple perfectly kills Google connected hardware releases. In fact, there's perfectly nary crushed to comparison the two. 

Apple succeeds.

Google fails.

The "meh" attack

Apple spends the wealth indispensable for due selling and is susceptible of getting consumers earnestly hyped astir a caller product. It's what Apple does best. And successful this case, it's astonishing however ample the spread is.

During the lead-up to the Pixel 6 release, I deliberation I saw possibly 2 commercials for the device, and those commercials were little than breathtaking (to accidental the least). Prior to the latest iPhone release, I couldn't flight the advertising. It was everywhere. So prevalent was Apple's iPhone hype, it had maine wondering, "It's been years since I had an iPhone. Is it clip I effort 1 again?"

On the contrary, Google's Pixel 6 hype had maine like, "Meh. Whatever. I'll get one."

That ever seems to beryllium Google's attack to selling hardware. "Meh, it'll work."

Thing is, the Pixel 6 looks to beryllium 1 of the champion phones connected the marketplace (once they commencement arriving successful the hands of the users). So wherefore the institution approaches selling with specified a blasé cognition is beyond me. 

Consider this: The Pixelbook Go is 1 of the finest Chromebooks connected the market. Do you retrieve their selling efforts? Neither bash I. When the archetypal Pixel Chromebook was released it was a enactment of technological art. It redefined mobile screens, keyboards and trackpads. Hype? Nada. Android 12 mightiness good beryllium the finest iteration of Google's mobile level ever released. PR? Scant.

SEE: The champion iPhones of 2021, and 4 types of users who volition privation them (TechRepublic) 

If you've ever wondered wherefore Android marketplace stock lags acold down iOS successful the United States, it's due to the fact that of this precise thing. You cannot crook your TV connected without seeing iPhone ads oregon placement. They are everywhere. When was the past clip you saw an Android telephone successful a tv show? 

I cognize it mightiness look silly, but merchandise placement works ... precise well. People spot celebrities utilizing a merchandise and they'll consciousness inclined to privation that product. You conscionable don't spot celebs sporting Android. It's each iOS each the time.

Apple knows this and uses it to its advantage. And erstwhile a caller iPhone merchandise is upon us, Apple inundates the media with incredibly effectual advertisements that really enactment to physique hype astir their product. Apple is the existent maestro of marketing.

And until Google tin span this gap, Android volition proceed to autumn down successful the U.S. and Japanese markets (both markets wherever representation is important). Google needs to markedly refine its lead-up to releases, enactment up its e-commerce solution, and past prosecute a selling squad that understands precisely wherefore Apple perpetually succeeds (even erstwhile its merchandise mightiness beryllium inferior to what Google has to offer). 

If Google doesn't hole this problem, it'll person to judge that the Pixel marketplace consists of erstwhile Pixel owners and mobile instrumentality users who person grown bushed of the iOS mode of things. If that's the company's selling plan, past each I person to accidental is, "Meh."

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